Charlotte laguardia

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Then we walked through the terminal to our gate which was apparently at the further possible gate from our assigned terminal with my elderly parents who weren't able to walk at a quick pace. During our long walk to fare there wasn't even one announcement about our flight completing boarding or announcing that this would happen soon. Once we arrived at the gate another woman told us the doors were closed and no additional passengers were to be allowed in. We understood that despite the ridiculous security line and distance to the gate that we did not arrive on time and were turned away.

This is where I felt that the gate associate acted unprofessionaly and allowed 2 other passengers to board even after turning us away. I asked why, despite the doors still being opened for these other passengers, that we were turned away?

The woman said she couldn't help us and that we would be allowed into the next flight. We returned to the terminal for rebooking and waited almost 2 hours on line to get on the next flight. At this point we were told that all flights were booked until at least 24 hours later. I'm the end we spent the entire day traveling. I would understand that we weren't at the gate by the designated time due to the ridiculous check-in line and security line but the part that infuriated me was that 2 passengers were allowed onto the plane after we were turned away.

I felt that because I didn't yell or whine, my family weren't allowed to board the flight and the two passengers who did argue, were allowed to board is a poor business practice and disrespectful.

This was compounded by the poor attitude of the gate agents and the fact that there were no announcements made about our flight. Cons: "Spirit has a special way of making you wish you didn't need luggage when you travel. Both going and returning there was at least a 45 minute wait for the luggage at baggage claim. Be sure to bring your own water because that isn't available for free either.

Because of this, when they change a plane's gate, they don't have anywhere to tell people. So they tell you when you go up to get on your plane, which is already 30 minutes late, and it's too late to catch your flight. Then you get to spend 3 hours waiting in lines to talk to Spirit employees who are just annoyed, stubborn, and won't give you a refund. Absolutely terrible experience. Seriously, pick any other airline than these guys.

Pros: "Board flight. Fly to destination. I love the no frills, low luggage, easy on and easy off of this airline. My biggest feeling of stress on flights is the drink service. The cart is always blocking the bathroom, you are thinking of what free beverage you want the entire first hour, you spill some of it, then you have trash for the second hour of the flight. It's literally the worst part of flying other than the endless fear of death and facing your mortality with every hint of turbulence.

This airline and others like it are amazing. No stress of awkwardly bothering your aisle mates with getting in and out when they just got a comp. Half the anxiety of flying is alleviated for me personally. Love this airline. Cons: "Flight was over 3 hours late.

Spirit didn't even alert me. Once finally on the plane, crew was extremely rude. The lady next to me asked one of the flight attendants mid-flight, "Will we be there by 8? The attendant rolled her eyes, scoffed, and replied, "You wish! Seats were extremely small and uncomfortable I'm very small - only 5'4, I can't imagine if you were a tall person. No free food or beverages are offered not even water. No in flight entertainment. I've flown Spirit before, but this experience trumped them all.

Cons: "Horrible flight situation and horrible customer service. Flight delayed 8 hours in minute increments without any solid updates, information, or feedback when asked questions politely.

The situation was constantly blamed on the weather when there was nothing happening outside and everyone who has a smart phone could see it's because of the Mike Pence plane issues at LGA, so being lied to is not an effective way of dealing with an issue.

Every other flight got out hours before ours and your agents claimed that this wasn't true, yet it was. I will never fly this airline ever again because of my terrible experience, and I have been sure to share this experience with others and will continue to do so. The plane was extremely loud, and sounded as if the panels could be ripped right off during landing and takeoff. We shouldve just packed a backpack.

I don't think I would ever fly this airline again because the overall feeling was that the equipment was rickety and unsafe. I guess Ive just become accustomed to professionalism and service on other airlines. Cons: "I got the airport 44 minutes prior the flight and was told I couldn't check in because I was 1 minute past the boarding time. This was not possible as I was attending a wedding that evening.

Moreover, they said that because I "missed" the flight I could not get a refund. I ran over to the JetBlue ticketing desk, who had a flight departing at the exact same time. They issued a ticket and I was able to fly to my destination. I think it ridiculous that Spirit will not issue a boarding pass 44 minutes prior to a flight. Especially since I was carrying on luggage. I was also not aware of their policy. I also don't understand why Jet Blue could issue me a ticket for a flight at the same time and Spirit could not.

I've never head of a 45 minute prior check-in for a flight with carryon. The desk person was also unhelpful, despite me being very polite and begging for him to allow me to check-in. Was unable to print my boarding pass because was too late.

Asked for assistance from agent, who told me gate was closed and wouldn't allow me through. I don't believe that the gate was closed 35 mins before departure, and I feel the agent could have made some effort to get me on the flight, especially after I told her I'm an oncologist and that I needed to be in New York to start seeing patients at 9am.

Agents Alexis and Leila flatly refused, completely unsympathetic. Pros: "It's cheap-ish. Cons: "I won't bother telling you all the things you know about Spirit but that you think might be tolerable in exchange for cheap airfare: seats that don't recline, a charge for a carry-on bag, a charge to print a boarding pass, a charge for soda and snacks.

All of that I'm used to, as is anyone who flies Spirit. You want basic amenities, fly Delta. You want cheap, fly Spirit. But something new and remarkably unwelcome happened on this flight: we arrived at the airport an hour before our 6am flight and were told when we tried to check in that we were too late and the flight was closed. I explained that we already had booked a flight--I wasn't asking to buy a new ticket. She said she understood, but we'd never clear security in time there was no line and that our bags probably wouldn't arrive at our destination because we were "so late.

I said we needed to get home. They said, "You're supposed to be here 2 hours early. There's a range of appropriate say, less than 2 but more than 1 hour and inappropriate say, 15 minutes before your flight. When you're flying at 6am and you know there won't be a line, you don't really arrive that early. Anyway, they called a supervisor who said to let us board. And then there was a mechanical problem with this plane that was so intent on leaving ASAP that we weren't going to be allowed to board a full hour in advance.

And the flight was an hour delayed, meaning I guess we really did arrive 2 hours in advance. Dump Spirit. It is never, ever worth it. Pros: "If I could give it no stars I would it only deserves one because I made it safely". Cons: "Terrible customer service rude employees left and right. Nobody you spoke to sounded eager or willing to help with any issue with any passengers the attitudes were absolutely ridiculous.

I didn't think my flight returning could be any worse than the first one but I was wrong. Never in my life have I had to go through that and for me to be trying to make it to a funeral that had to be the most unpleasant travel experience. Never again it was insulting all the money I spent to be treated with zero compassion or respect. Other passengers were trying to get in hold of employees to file numerous complaints. No one was at either customer service desks in the terminal.

Just horrible. Pros: "The idea that I don't have to use Spirit the next time I travel". Cons: "I got to the Airport to try to print out my boarding pass 45 minutes before the flight at AM for a flight. I must have missed the required cut off 45 minutes to check in by a minute or two and the Spirit Airlines person responsible for helping refused to help me and even acknowledged that there was no line at security and I would have easily been able to get on the flight and I had no bag to check in.

She said I could get on a flight the next day. I had to buy a ticket from another airline in order to get home. Pros: "The only positive thing I can say is that the "extra room" seats are actually comfortable.

The significantly high extra cost for these seats is worth it, considering how terribly uncomfortable the standard seating is. Look it up, Spirit has the worst seating of any American airline. Pay for the extra room comfortable seats, it's the only way to bear this airline.

Cons: "Spirit was delayed across the board on my return trip from Detroit to New York. No other airline was having problems that day, only Spirit. The communication from the airline regarding the delays was terrible. The delay was frequently modified both up and down without a clear answer from the gate crew.

At one point the flight was removed from the airport departure board, with no explanation from anyone. At one point the gate crew announced a vague departure time, and then quickly retreated behind the locked jetway door so that they would not have to face questions from the confused passengers waiting for information from Spirit. The airline needs to learn something: passengers are easy to figure out and easy to placate; all we want is to be informed. Keep us in the loop and we'll be able to handle delays without complaint.

We are adults and understand issues happen when dealing with a complicated air schedule. But keeping us in the dark and not informing us of basic things like departure times is a surefire way to get people agitated and angry.

Just keep us informed! Cons: "The crew at the gate let a large family through Trying to have kids carry them and hiding them in strollers, etc. Instead of charging them for the bags they saw, which were all larger than the free item size crew still let them through. I counted eight bags and that made me very angry because so many people pay in advance and I packed extremely light to avoid additional charges and this family was rude and careless with no consequence.

They did not pay the additional fee for any of the bags! Cons: "Spirit airlines would not issue a refund for my cancelled trip to Miami despite the high Zika risk, attendant CDC travel warning, and the fact that I notified them of my pregnancy. The website failed to display the voucher number, and my requests to their customer service center to please provide it were ignored. It's hard to imagine how I'd even be able to use it as there is no voucher redemption option on their site.

I will never book another flight with this airline. The airline unilaterally canceled by flight without informing me, and luckily, I was checking the website prior to the flight to discover it. I was not offered any viable flight options out, despite me offering to drive to four 4 different nearby states to go to different airports! The customer service is horrible and they caused me to miss the entire trip with no remedy! After this incident, I researched Spirit Airlines and saw tons of other reviews where customers seem to have similar complaints!

I will never fly Spirit Airlines and will never refer them Cons: "I arrived at O'Hare and my flight was cancelled. The Spirit representatives said that someone from Spirit would contact me in a few days to reimburse me for the flight from O'Hare to NYC, but as of a week, no one has. I have very little faith that anyone ever will or that I will be reimbursed for the flight that was cancelled.

Pros: "Nothing except the price of the airfare. Cons: "The entire trip from beginning to end was the worst experience ever. If you absolutely have to take this airline, be sure to look up baggage information before traveling. Our flight was delayed due to no air conditioning on the plane but they later said it was due to traffic control so that they wouldn't have to compensate us.

All in all I was not able to catch a flight until eight hours later. Trying to get compensation and sort out our flight arrangements after being delayed was the worst experience as well. Not only was it difficult getting help at the airport but going to the last resort of calling the airline was no better. Every representative barely spoke English and would not put a supervisor on the phone. I called three times in a matter of the eight hours and still was not able to speak to a supervisor nor a US representative.

I will never fly with them again and I suggest the same for everyone else. I really hope our reviews from that day is widely broadcasted, and taken into consideration. SpirtAirlines, FortLauderdale departure. Pros: "I liked the low air fare. It was very affordable Cons: "The low cost of air fare is made up in ridiculous baggage fees.

Not only that, but I'm a military war veteran and the attendant at check in at Myrtle Beach airport wouldn't give me the military baggage fee waiver because I'm not officially on active duty anymore. Spirit airlines would do better if they waived fees for military veterans with proof of service as well as active duty.

At least give veterans a discount or something to show appreciation for the sacrifices we made for this country. If there's one thing I despise, it's a lack of appreciation for our military service members. You civilians have no idea. You stand behind the check in counter and shrug your shoulders offering a fake apology for the inconvenience but if you knew what we had to go through, and the things we had to do to secure your freedoms, you'd be giving us flights for free.

Other than the lack of military appreciation and ridiculous fees we paid to check one bag, the airline was good. I don't know if I'll ever fly Spirit airlines again if things remain the same, but that's just me. Pros: "Nothing! Cons: "I got into he line 70 minutes before my flight, which was considered a "late check in" and the line was so long I missed my flight!

The next flight to my destination was 12 hours later, so I said I would have to purchase another ticket with a different carrier. The cashier informed me I would get refunded for the missed flight.

Flash forward to my return flight, they canceled it! The cashier never noted that we even spoke, and it is procedure to cancel the rest of the booking if a customer doesn't get onto a flight.

It was a complete nightmare. I had to purchase another ticket home and the kicker: no refund for either flight that I didnt even go on. You get what you pay for. Spend more and go with a larger carrier. I've always had good experiences with Southwest. Pros: "The only good thing I can say is that we were on time. Cons: "Unfortunately my flight with Spirit was one of the most inconvenient unpleasant and most disappointing flight experiences I have ever had.

Before I bought the ticket I made sure that my carry on bag fits the requirements for the free personal item carry on. I get to the airport and apparently my bag was one inch too big because the handle was sticking out of the grey line an inch and I had to go back to the baggage drop off and pay for an extra carry on bag. Since a carry on bag is more expensive than an actually checked suitcase, I obviously checked my bag.

Where do you pay more for carry on's than checked in luggages? Either way needles to say I could have packed an actually suitcase in the first place since I ended up checking my bag. Finally on the plane the crew was very unfriendly and unprofessional. They chit chatted and were busy fixing their hair, while passangers boarded.

Didn't look right or left to say hi and greet people. As I made my way all the way to the back where I was sitting I have noticed that the aircraft was covered in bread crumbles and cookies on the floor and seats from the flight before.